Terms & Conditions

Managed Service Plan Agreement

Last updated 13/03/2025

1. Services Agreement Pricing
   1. Managed Services Rate: £68.50 per workstation, per month. Scope of Services inclusive with per workstation / server rate are:
      1. Persistent Remote Workstation Access by CloudSafeIT Ltd.
      2. Microsoft Patch Management, Anti-virus Software with regular updates.
      3. Active Cyber Security Monitoring.
      4. CloudSafeIT Ltd will provide ongoing monitoring services for devices as indicated under recurring invoice. Should a problem be discovered during monitoring, we shall make every attempt to rectify the condition in a timely manner through whatever means available.
      5. Setup of Encrypted Vault to store all data using Microsoft 365 services.
      6. Full 365 system backup & regular differential backups.
      7. Data Restoration is included.
   2. Out of Scope Billable Service Rates (See coverage details in 2.1).
2. Remote support is not billable when working on managed equipment, software or services
   1. Remote support £68.50 per hr billed in 30-minute increments for unmanaged equipment, software, or services.
   2. On-Site Service £68.50 per hr minimum one hour for in contract and out of contract work, devices, users and services.
   3. Parts, equipment, or software fees not covered by vendor/manufacturer warranty or support will be billed accordingly or can be paid / purchased directly by the client.
   4. The cost of any Software, Licensing, or Software Renewal or Upgrade Fees of any kind will be billed accordingly or can be paid / purchased directly by the client.
3. Confidentiality 
   1. CloudSafeIT Ltd and its agents will not use or disclose any client information, except as necessary for or consistent with providing the contracted services and will use our best efforts to protect against unauthorized use.
   2. Customer must designate which employee(s) authorized employees allowed to make changes to the account, request password modification for themselves or other users.
4. Limitation of Liability
   1. CloudSafeIT Ltd shall perform all services using the same level of care or better than that is expected in the industry. However, in no event shall CloudSafeIT be held liable for indirect, special, incidental, or consequential damages arising out of service provided hereunder, including but not limited to loss of profits or revenue, loss of use of equipment, lost data, costs of substitute equipment, or other costs and damages.
5. Acceptable Service Request Methods, Hours & Coverage
   1. Acceptable service request methods are to email support@cloudsafeit.co.uk or use your CloudSafeIT Ltd services app in your computers service tray – near the clock. You will also be given a phone number to use in due course.
   2. Remote Helpdesk and Vendor Management of Client’s IT networks will be provided to the Client by CloudSafeIT Ltd remotely between the hours of 9:00 am – 5:00 pm GMT, Monday through Friday, excluding the following holidays: New Year’s Day, Christmas Day, Bank Holiday’s.
   3. Backup’s Network & Service Monitoring Services will be provided twenty-four (24) hours per day all year round.
6. Terms, Fees & Payment Schedule
   1. Recurring managed services payments are due 30 days in advance of services and will be paid via Direct Debit or monthly Standing order.
   2. Users cannot be removed from the account for 12 months from start date and is renewed on a 12-month basis in line with Microsoft 365 services requirements.
   3. User’s can be added at any time to the system & contract.
   4. Onboarding fees are £311.75 per server and £155.69 per User.
   5. Out of scope work will be billed on a separate invoice from the monthly recurring managed services invoice.
   6. Payments for Out-of-Scope work can be made via, bank transfer or credit card payment.
7. Devices Covered
   1. The User’s, services and monitoring included in your Managed Services Plan will be listed on your recurring invoice. If services on devices not listed in your invoice are needed by the client, they will be billed as a separate invoice.
8. Initial Payment
   1. CloudSafeIT Ltd requires a full payment of the total monthly amount plus start-up costs agreed upon to start the MSP services, namely £68.50+VAT onboarding & £155.69+VAT.